As part of reliable expectations, customers should understand that we ship only within the United States. Within the same framework, standard shipping is free for every U.S. Under this approach, order, and tracking information is provided after shipment.
For a transparent account of our store practice, the relevant position is that free standard outbound shipping does not reduce the 30-day no-reason return right. As a related point, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. As a related point, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
With accountable customer understanding in mind, our operating rule is that orders are normally processed within 1-2 business days, excluding weekends and U.S. As a related point, public holidays. In addition, after dispatch, estimated transit time is 4-6 business days. In addition, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
For a careful account of our handling, the relevant position is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapotie.shop or (270) 734-3823. Under this approach, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Our commitment to transparent handling means that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Where applicable, customers are responsible for providing a complete and accurate delivery address. At the same time, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
For a practical account of our decision-making, the relevant position is that the customer contact telephone number is (270) 734-3823. Within the same framework, the customer contact email is Support@canadapotie.shop. Within the same framework, the complete physical address, which is also the default return address, is 228 E Broadway, Louisville, Kentucky, 40202, United States. Accordingly, the storefront brand name is canadapooch. Where applicable, the business name is canadapooch.