Our commitment to straightforward handling means that we offer a 30-day no-reason return and exchange policy. Under this approach, you may request a return or exchange within 30 days after delivery without having to provide a reason.
For precise store practice, the applicable standard is this: returned items should include their components and original packaging when reasonably possible. For that reason, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. Where applicable, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
To provide transparent decision-making, this section confirms that after we receive and inspect the return, we will notify you of the decision. As a related point, approved refunds are issued to the original payment method within 5-10 business days. Where applicable, a bank or card issuer may require additional time to post the credit.
For a careful account of our expectations, the relevant position is that to begin a return or exchange, contact us at Support@canadapotie.shop before sending the item. In addition, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. Where applicable, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Consistently with this rule, items sent without prior authorization may not be accepted.
As part of consistent customer understanding, customers should understand that the default return address is 228 E Broadway, Louisville, Kentucky, 40202, United States. For that reason, do not send a return until instructions have been provided. From a customer-service standpoint, for assistance, contact Support@canadapotie.shop or (270) 734-3823. At the same time, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
This page sets out clear process; specifically, the customer contact telephone number is (270) 734-3823. Consistently with this rule, the customer contact email is Support@canadapotie.shop. For completeness, the complete physical address, which is also the default return address, is 228 E Broadway, Louisville, Kentucky, 40202, United States. Accordingly, the storefront brand name is canadapooch. Where applicable, the business name is canadapooch.