Frequently Asked Questions
How can I contact you?
To provide precise expectations, this section confirms that Email Support@canadapotie.shop, call (270) 734-3823, or write to 228 E Broadway, Louisville, Kentucky, 40202, United States. For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
How can I track my order?
As part of consistent expectations, customers should understand that when tracking is available, it is sent using the contact information provided at checkout.
When will I receive my refund?
To provide well-defined service, this section confirms that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. For completeness, the bank or card issuer may require additional posting time.
Which payment methods are accepted?
This page sets out careful store practice; specifically, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Within the same framework, Available methods are shown at checkout.
Can I return or exchange an item without giving a reason?
With transparent store practice in mind, our operating rule is that Yes. In addition, a no-reason return or exchange may be requested within 30 days after delivery.
Do you offer free shipping?
As part of transparent service, customers should understand that Yes. In addition, standard shipping for U.S. Consistently with this rule, orders is free.
Who pays return shipping?
For practical customer understanding, the applicable standard is this: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How long does delivery take?
With precise process in mind, our operating rule is that Order processing normally takes 1-2 business days. As a related point, Estimated carrier transit after dispatch is 4-6 business days.
What products do you offer?
This page sets out straightforward guidance; specifically, we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. In addition, Current availability, product details, options, and prices are shown on each product page.
Merchant Information
With transparent customer understanding in mind, our operating rule is that the customer contact telephone number is (270) 734-3823. In practical terms, the customer contact email is Support@canadapotie.shop. Accordingly, the complete physical address, which is also the default return address, is 228 E Broadway, Louisville, Kentucky, 40202, United States. Where applicable, the storefront brand name is canadapooch. From a customer-service standpoint, the business name is canadapooch.